Appliance Pros of Tallahassee
Manager
Jun 2012 - Dec 20142 yr 6 mo
Managed a 5-technician field service operation and built my first production application while in college. Replaced paper workflows with a WordPress-based Service Tech app used on phones and tablets for scheduling, job details, parts ordering, and field notes.
WordPressOperationsField ServiceProcess AutomationDocumentationTrainingInventory ManagementSupplier IntegrationCustomer CommunicationLeadership
Highlights
- Led daily operations for a team of 5 service technicians and trained 2 new technicians
- Built and launched a mobile-friendly WordPress Service Tech application for field scheduling, job info, notes, and parts workflows
- Replaced paper forms that were often lost, damaged by rain/water, or delayed in processing
- Added appliance training and troubleshooting documentation that accelerated onboarding
- Doubled job throughput with the same staff capacity
- Introduced daily customer email updates, improving transparency and satisfaction
- Integrated field workflows into bookkeeping and supplier systems to reduce wrong-part orders
- Reduced average part cost by 15% through multi-supplier integration, improving margin
- Experience directly shaped the systems later used to grow Virtue Motorsports to $1M+/year in sales